Who is Taco Bell?

Taco Bell was born and raised in California and has been around since 1962. We went from selling everyone’s favorite Crunchy Tacos on the West Coast to a global brand with 7,500+ restaurants, 350 franchise organizations, that serve 42+ million fans each week around the globe. We’re not only the largest Mexican-inspired quick service brand (QSR) in the world, we’re also part of the biggest restaurant group in the world: Yum! Brands.

Much of our fan love and authentic connection with our communities are rooted in being rebels with a cause. From ensuring we use high quality, sustainable ingredients to elevating restaurant technology in ways that hasn’t been done before… we will continue to be inclusive, bold, challenge the status quo and push industry boundaries. 

We’re a company that celebrates and advocates for different, has bold self-expression, strives for a better future, and brings the fun while we’re at it. We fuel our culture with real people who bring unique experiences. We inspire and enable our teams and the world to Live Más.

At Taco Bell, we’re Cultural Rebels. Want to join in on the passion-fueled fun? Learn more about the career below.

About the Job:

The Problem Management Analyst is responsible for the end-to-end coordination of problem investigations and drives impact across the Taco Bell business. This is achieved through facilitating root cause investigations by progressing and reporting on the implementation of corrective and preventative measures. With this role, the opportunities are endless: You’ll collaborate with others to complete incident and problem analysis for various cross-functional partners including Taco Bell Operations, Reliability Services, TB Service Desk, and Technology Leadership. The Problem Management Analyst will report to the Service Desk Operations Supervisor.  

The Day-to-Day:

• Produce statistics and reports regarding incident trend data to identify and eliminate root causes.
• Partner cross-functionally to lead and drive the problem lifecycle process to ensure resolutions and permanent fixes are deployed to the field to contribute to the overall smooth operation of the business.
• Provide real-time analysis of call spikes, identifying trends and potential root cause to timely capture relevant information for problem management and assist with the handling of the problem.
• Develop, improve, and maintain department processes for problem management life cycle.
• Collaborate with ServiceNow and Infrastructure developers to create tools for accurate capturing and reporting of information related to incidents and outages.
• Meet with Service Desk analysts, trainers and leadership to review and refine problem management processes to ensure accurate data capture at all levels of problem and incident lifecycle.

Is This You?

• Degree or equivalent experience in Data Analytics, Computer Science, Statistics, or Information Systems preferred.
• At least 2 years’ experience working in Incident, Problem Management, or data analytics role.
• At least 1 year experience creating and maintaining reports with data modeling.
• Experience with the following tools and platforms preferred: PowerBI, ServiceNow, Microsoft PowerPoint, Excel, and Sharepoint

Work-Hard, Play-Hard:

• Hybrid work schedule and year-round flex day Friday
• Onsite childcare through Bright Horizons
• Onsite dining center and game room (yes, there is a Taco Bell inside the building)
• Onsite dry cleaning, laundry services, carwash,
• Onsite gym with fitness classes and personal trainer sessions
• Up to 4 weeks of vacation per year plus holidays and time off for volunteering
• Tuition reimbursement and education benefits
• Generous parental leave for all new parents and adoption assistance program
• 401(k) with a 6% matching contribution from Yum! Brands with immediate vesting
• Comprehensive medical & dental including prescription drug benefits and 100% preventive care
• Discounts, free food, swag and… honestly, too many good benefits to name

At Taco Bell, we Live Más and invite you to do the same. Take a seat at our table. Bring your voice. Bring you, just as you are, a Cultural Rebel. We want you to be your best self!

Taco Bell is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic.

Taco Bell is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.

Salary Range: $­­59,900 to $85,470 annually + bonus eligibility + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

At Taco Bell, we Live Más and invite you to do the same. Take a seat at our table. Bring your voice. Bring you, just as you are, a Cultural Rebel. We want you to be your best self!

Taco Bell is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic.

Taco Bell is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.

US Job Seekers/Employees -Click hereto view the “Know Your Rights” poster and supplement and the Pay Transparency Policy Statement.
Employment eligibility to work with Taco Bell in the U.S. is required as the company will not pursue visa sponsorship for this position.