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Associate Manager, IT Production Support

Who is Taco Bell?

Taco Bell was born and raised in California and has been around since 1962. We went from selling everyone’s favorite Crunchy Tacos on the West Coast to a global brand with 7,500+ restaurants, 350 franchise organizations, that serve 42+ million fans each week around the globe. We’re not only the largest Mexican-inspired quick service brand (QSR) in the world, we’re also part of the biggest restaurant group in the world: Yum! Brands.

Much of our fan love and authentic connection with our communities are rooted in being rebels with a cause. From ensuring we use high quality, sustainable ingredients to elevating restaurant technology in ways that hasn’t been done before… we will continue to be inclusive, bold, challenge the status quo and push industry boundaries. 

We’re a company that celebrates and advocates for different, has bold self-expression, strives for a better future, and brings the fun while we’re at it. We fuel our culture with real people who bring unique experiences. We inspire and enable our teams and the world to Live Más.

At Taco Bell, we’re Cultural Rebels. Want to join in on the passion-fueled fun? Learn more about the career below.

About the Job:

The Production Services Lead will manage the IT Production Support team supporting the Menu Middleware platform. Driving the impact across the Taco Bell business by maintaining the stability and reliability of the menu operations. With this role, the opportunities are endless: work with a highly motivated cross-functional team of IT professionals on cutting-edge technologies like AWS, including databases, data transformation tools, EC2, serverless, etc. The role responsibilities will directly impact restaurant operations and customer experience. The Production Support Lead role will report to the Technical Manager and collaborate with a team of platform developers and quality engineers from various functions within Taco Bell.

The Day-to-Day:

  • Manage the onshore and offshore Production Services team providing 24/7 support to ensure the delivery of menu experiences
  • Lead collaborations with Data Management and QA to setup Menu Experiences
  • Supervise resolution of incidents and manage Production Verification Testing after deployments
  • Be the escalation point for the team for any major issues
  • Maintain and keep documentation up to date
  • Monitor and report KPIs to management

Is This You?

  • Bachelor’s degree or equivalent years of experience in Computer Science, equivalent technical certifications, or similar technical background.
  • At least 2+ years of experience in a leadership or management position in a support field or similar technical role
  • SQL knowledge (Required); at least 1 year of SQL experience with an emphasis on building queries and running/creating stored procedures.
  • AWS, Python, Bash scripting, and PowerShell scripting experience is a plus
  • The ability to troubleshoot and monitor jobs, diagnose problems, and follow up through resolution
  • The ability to prioritize and manage multiple tasks, be proactive, work with cross-functional teams, and communicate effectively

Work-Hard, Play-Hard:

  • Hybrid work schedule and year-round flex day Friday
  • Onsite childcare through Bright Horizons
  • Onsite dining center and game room (yes, there is a Taco Bell inside the building)
  • Onsite dry cleaning, laundry services, carwash,
  • Onsite gym with fitness classes and personal trainer sessions
  • Up to 4 weeks of vacation per year plus holidays and time off for volunteering
  • Tuition reimbursement and education benefits
  • Generous parental leave for all new parents and adoption assistance program
  • 401(k) with a 6% matching contribution from Yum! Brands with immediate vesting
  • Comprehensive medical & dental including prescription drug benefits and 100% preventive care
  • Discounts, free food, swag and… honestly, too many good benefits to name

Salary Range: $91,500 to $130,570 annually + bonus eligibility + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

At Taco Bell, we Live Más and invite you to do the same. Take a seat at our table. Bring your voice. Bring you, just as you are, a Cultural Rebel. We want you to be your best self!

Taco Bell is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic.

Taco Bell is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and supplement and the Pay Transparency Policy Statement.
Employment eligibility to work with Taco Bell in the U.S. is required as the company will not pursue visa sponsorship for this position.

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